IT investments are only worth the time and effort when it serves the needs. For example, if only 10 employees utilise the enterprise collaboration tool when your organisation has invested in 100 licenses, then this investment does not serve its purpose. However, if over 90 employees are consistently utilising the tool, then the investment is fulfilling its intended purpose.
No matter how amazing the technology is, without the appropriate usage and adoption, our customer’s time and effort are in vain.
This is why we take customer success seriously. Your success is the guiding principle for everything we do at R1i. More than just an engagement, we guide and empower your organisation on the deployment journey. The traditional approach to technical projects with the ‘big bang’ implementation followed by the ‘set and forget’ mentality no longer works in today’s ever-evolving digital world. Organisations should approach technology initiatives with continuous improvement in mind, ensuring change is managed effectively for the best return on investment.
When making your technology investment, you should understand specific goals you hope to achieve today and how it might be able to support the overall strategic direction of your organisation. Our approach to your success reduces the time and risk to implementation, we ensure your employees adopt the new technology efficiently, and we work with you to drive continuous improvement so you can realise the increased value over time.
Underpinning everything we do is our Customer Success Program to help your employees adapt, utilise and continuously upskill.