R1i’s Data Centre (DC) practice consists of highly certified consultants and engineers who can deliver all projects from simple to the very complex. Our team stays at the forefront of the rapidly shifting disciplines of design, implementation, service management, automation and integration between vendors and platform providers. We believe in an application-centric approach with the underlying infrastructure designed around your application requirements. On-premise, in a co-location facility or in the cloud, we can assist in ensuring the right platform for your needs. The convergence of traditional core networking and infrastructure networking has driven complexity to the very centre of services delivery. This, coupled with the need to integrate both public and private cloud services within the enterprise, shows how the Data Centre has evolved heavily in recent years. At R1i, we show you how the latest data centre technology is greatly simplifying the design, deployment and management of compute and storage resources. We understand that managing infrastructure can be time-consuming for your IT department and they can utilise their time towards more strategic business operations. R1i can take the pain away for our customers with several service offerings that can support your business operations, freeing up time and reducing risk to our customers. These include

• SLA based support
• 24 x 7 Monitoring
• ITIL based Incident management, including onsite attendance
• Fault monitoring and management for hardware failure
• Vendor warranty liaison maintenance management
• Scheduled maintenance tasks – backup, server patching and log management
• Tolerance and threshold monitoring for hardware failure
• R1i Backup Services