CUSTOMER SUCCESS ENGINEERING EXCELLENCE FOCUSED SPECIALISTS ACCOMPLISHED & AWARDED CUSTOMER SUCCESS ENGINEERING EXCELLENCE FOCUSED SPECIALISTS ACCOMPLISHED & AWARDED
CUSTOMER SUCCESS AT R1i.TECHNOLOGY
R1i’s Success Methodology
01.
Planning and Creation

It goes without saying that if one fails to plan, one plans to fail. As part of the planning and creation, in-depth discovery is required to gain a better understanding of your pain points, desired outcomes, current processes and related stakeholders. By using these insights, we will create integrated plans include use cases, roadmap, communication strategy and training program, to get your business to where it desires to be.

02.
Guidance

Planning brings no value without exceptional execution. Acquiring knowledge and adopting new systems can be challenging, in the absence of practical guidance, which could make or break your IT initiatives. Using the Success Plan to guide execution ensures a successful business transformation and a capable team. We will start tracking relevant indicators and measurements to assess progress towards goals set as per plan as well as gather feedback for improvement.

03.
Improvement

We understand that business transformation evolves over time, rethinking entire processes and turning things upside down which relatively increases the time to long-term value realisation. Execution, therefore, can still leave some areas of improvement. These areas once identified will be addressed or recommended the best way forward. We will conduct regular meetings focused on reviewing your progress of the KPIs and product usage.

Welcome & Implementation

  • Perform in-depth discovery to uncover business drivers, outcomes and IT objectives
  • Define primary and secondary stakeholders
  • Align and prioritise key features, use cases, business outcomes and KPIs to develop a practical roadmap

Knowledge Acquisition & Adoption

  • Execute Success plan
  • Unlock the potential of your employees through product training
  • Track relevant measurements and KPIs at every agreed interval to ensure your success
  • Solicit end-users feedback and satisfaction to adjust adoption strategy accordingly

Value Realisation

  • Continuously identify area(s) of improvement and act upon
  • Highlight the return of your IT investment
  • Establish continual conversation and check-ins to review your progress
KEY BENEFITS

+ Customer Success Manager accountable for your success

+ Increased user adoption

+ Decreased risk

+ Quicker time to value realisation

+ Manageable organisational transformation

R1i star and laurel
Global Retail Franchise Group
Infrastructure Manager

R1i’s Security Platform delivers us unparalleled visibility into the threats and risks within our environment.  We now have the ability to enforce business policy while still remaining flexible to enable business growth.

R1i star and laurel
Global Mining Enterprise
Chief Information Officer

R1i’s expertise was evident from the beginning, they were engaged and focused on the strategic outcome being delivered around our Datacentre upgrade.

R1i star and laurel
National Engineering Company
IT Director

In an ever-changing threat landscape, R1i Customer success methodology gave us the piece of mind that the solution would be continuously improved, and our team could lean on R1i’s expertise and experience was critical to our joint success.

R1i star and laurel
Major Energy Provider
Chief Information Officer

R1i Assurance leaves me with the peace of mind that we achieved a sound investment. Ultimately providing a safe and secure environment for us to grow and flourish.

R1i star and laurel
Not-for-Profit Organisation
IT Manager

R1i was able to clearly articulate the plan and rollout out our new end to end collaboration suite with minimal disruption to the business.

R1i star and laurel
Global Retail Giant
IT Manager

The attention to detail and the deep technical expertise was a major factor in the success of the wireless deployment.